Plant Control

Privacy Policy

Last updated: 12 October 2026

1. Overview

This policy explains what personal information Plant Control collects, why, and how it is protected, in line with the Protection of Personal Information Act (POPIA) and equivalent data protection obligations for sites operating outside South Africa.

2. What we collect

We collect and process:

  • Account information — name, email address, and role, provisioned by your organisation's administrator.
  • Operational activity — downtime entries, production capture, report views, and similar in-app actions, attributed to the user who performed them.
  • Contact form submissions — name, email, company, and message content, when you contact us directly.
  • Basic technical data — such as login timestamps, for security and audit purposes.

3. Why we collect it

Personal information is processed to operate the Service (authenticate users, attribute actions for audit purposes, and provide support), and — for contact form submissions — to respond to your enquiry. We do not sell personal information or use it for advertising.

4. Consent

Where the Service requires consent under POPIA (for example, for a new user account), consent is captured at signup and can be withdrawn by contacting your organisation's administrator or us directly.

5. How long we keep it

Operational and account data is retained for as long as your organisation's licence is active, plus any period required for audit or legal record-keeping. Contact form submissions are retained only as long as needed to respond to and resolve the enquiry.

6. Your rights

You may request access to, correction of, or deletion of your personal information, subject to any operational or legal record-keeping requirements that apply to your organisation. To make a request, contact your organisation's administrator or reach us via our contact page.

7. Security

Access is scoped per tenant and per site, and secrets are encrypted at rest. We apply reasonable technical and organisational measures to protect personal information against loss, unauthorised access, and disclosure.

8. Changes to this policy

We may update this policy from time to time. Material changes will be communicated to your organisation's administrator.

This is a standard template and has not been reviewed by legal counsel. Have it reviewed — including for POPIA Information Officer designation and registration — before relying on it for a production deployment.